1. Cancellation

Orders are Non-Cancelable, Non-Returnable (“NCNR”), provided that within 3 hours of order confirmation, Customer has the right to request order cancellation to ADLINK TECHNOLOGY by email to RMA.USA@adlinktech.com. Upon receiving Customer’s cancellation request, ADLINK TECHNOLOGY would promptly notify the Customer of the success of the order cancellation.

If after acceptance by ADLINK TECHNOLOGY of the Customer’s order, the Customer cancels the order, ADLINK TECHNOLOGY may request the Customer to pay ADLINK TECHNOLOGY reasonable cancellation or reliance charges.

ADLINK TECHNOLOGY reserves the right to credit Customer based on a pro-rated system for any goods that have been paid for and received by ADLINK TECHNOLOGY, even after the relevant sales order is confirmed and payment has been received, in lieu of delivering or supplying such goods.

2. Return Merchandise Authorization (RMA)

ADLINK TECHNOLOGY’s obligation under this warranty is limited to replacing or repairing, at ADLINK TECHNOLOGY’s option and at ADLINK TECHNOLOGY’s designated site, the defective product. Should ADLINK TECHNOLOGY deem the product as un-repairable and is unable to replace the product, ADLINK TECHNOLOGY will issue credit based on a pro-rated system.

All products sold on ADLINK Store are eligible for a 1-year warranty from ADLINK TECHNOLOGY’s invoice date. To qualify for an RMA, Customer must meet the following requirements:

• Customer sends an RMA request to RMA.USA@adlinktech.com to initiate the RMA service. ADLINK TECHNOLOGY engineers will first provide troubleshooting instructions, which may resolve the issue without requiring a return.
• After confirming Customer’s eligibility, ADLINK TECHNOLOGY will provide return instructions. The returning product must be repackaged with all cords, adapters, protective packaging, and documentation originally included. The product must be in its original condition, including the box, warranty, and valid proof of purchase.
• Items not listed in the initial return request will be returned to the Customer at Customer’s expense. Items returned without prior return request confirmation will be rejected.
• Customer must send the item to ADLINK TECHNOLOGY’s designated address within 5 working days, with return shipping costs paid by the Customer.
• After receiving the returned product, ADLINK TECHNOLOGY will update the Customer on the repair status and coordinate further actions. The return shipment back to Customer will be covered by ADLINK TECHNOLOGY.
• If upon inspection, included parts are missing or the product is not in its original condition, ADLINK TECHNOLOGY reserves the right to credit only a fraction of the original purchase amount.
• Exclusion from warranty: Issues caused by improper use, unauthorized disassembly or modification, improper operating environments, inadequate maintenance, accidents, or other reasons are not eligible for warranty. ADLINK TECHNOLOGY reserves the right to determine such cases. Software products are excluded from this return policy.